Account Deletion & Privacy Requests

1. Before closing your account

Your account wallet must have no remaining coin balances before you can use the Delete Account function. Withdraw or otherwise resolve your remaining assets first.

If a small balance, minimum withdrawal amount, withdrawal fee, pending activity or an access problem prevents you from completing this step, contact ULANBIT Support for assistance. Contacting support does not automatically waive fees, settle assets or complete account deletion.

2. Use the Delete Account function

1. Sign in to ULANBIT through the website or installed web app.
2. Open Account and select Delete Account.
3. Complete the password and email verification steps shown on screen.
4. Review the confirmation carefully before submitting.

The service checks for remaining assets before accepting the request.

3. Account closure and personal data deletion

The Delete Account function marks your account as deleted and records the closure time. It does not itself erase all personal information and associated records.

For personal data deletion, visit ULANBIT Support and use the official Telegram link, @ULANBIT_Account. Clearly state that you are requesting account and personal data deletion. You can contact support without reinstalling the app or signing in. Support will explain the steps needed to verify account ownership and complete your request.

Personal data deletion requests are handled manually by ULANBIT Support. We delete personal data that is not subject to a valid retention requirement within 10 calendar days after the deletion request and identity verification are complete. This is separate from the account closure action.

If remaining assets or an access problem prevent account closure, contact support for assistance. Account closure through the Delete Account function requires a zero balance.

Do not send passwords, email verification codes, private keys or recovery phrases through support messages.

4. Retained records and blockchain transactions

We retain personal information only for as long as necessary for the purposes for which it was collected or for a valid legal, security, fraud-prevention or dispute-resolution requirement. Where applicable, limited identity verification, financial and transaction records may remain after account closure for the period required by the laws applicable to those records.

If information must be retained following a deletion request, ULANBIT Support will explain which categories are retained, the reason, and the applicable retention period or the criteria used to determine it, unless disclosure is prohibited by law. Retained information is restricted to the relevant retention purpose.

When the retention period ends and no further valid basis for retention remains, the information will be securely deleted or irreversibly anonymised so that it can no longer identify you. Replacing a name with an account identifier alone is not irreversible anonymisation.

Account closure and personal data deletion do not remove transactions already recorded on a public blockchain. For retention questions, contact ULANBIT Support.

5. Contact ULANBIT

All account, privacy, personal data deletion and remaining-balance inquiries should be directed to ULANBIT Support — FAQ & 1:1 Inquiry. The page provides the official Telegram contact @ULANBIT_Account.